Compliance training is the training which helps your employees learn and know how they can deal with policy-, ethical, and legal-related aspects of doing routine business. It’s often mandatory, thanks to agencies outside of your organisation. In short, it’s typically not negotiable to be in compliance with the demand that your employees themselves do compliance training.
The problem with the word choice of ‘compliance’ though is that it has quite a negative connotation to it. Some might remember previous compliance training or feel it’s just something that they’re forced to do. How can you possibly make your employees actually want to be in compliance with compliance training? It might sound cute, but it’s actually a good idea. Keep reading to learn specific ideas you can use to make their compliance training the kind of experience that results in a willingness to comply.
Do You Really Know What You Assume You Know?
When training is able to demonstrate to learners that they don’t actually know everything which they assume they do, it’s going to get their attention.
For instance, do you ever wonder what percentage of licensed automobile drivers definitely know and understand the rules of yielding at any four-way stop? The rules aren’t clear to all drivers, and you can show this in a video format to get a reaction. Many who watch it are going to quickly realise that they thought they knew the driving rules, but were either wrong or not totally right. You yourself might be included. Employees in training might sit there thinking they are wasting time on basic training on common sense things, but their thought patterns can quickly shift to being grateful for the training, even if it just refreshes their memory in time to stop them from making preventable mistakes or errors. That’s powerful.
Training Situations Can Be Tied to Real World Circumstances
Whenever possible, learners should be provided with realistic situations mirroring actual real-world concerns or dilemmas. GBS Corporate Training is a firm believer of this. Present circumstances that could get people to cross lines so they’re able to learn and experience virtual consequences instead of in reality. Give employees a chance and reason to talk about such situations and scenarios in a safe environment.
If you ever get a chance to read Dan and Chip Heath’s article titled ‘How to Make Company Training Rock’, you can learn a great example. One business turned their compliance training binder into video content the employees loved. They knew the compliance issues were full of reality-based drama, so they actually brought in a filmmaker to come up with 10 episodes that covered everything from superiors flirting with subordinates or attempting to pass improper expenses on to clients to teams just misrepresenting what expertise they had. It turned out to be comedic gold.
A new episode was slated to be released to the staff every Monday, but many professionals wound up tracking down future episodes in advance on the corporate server. Thousands of various employees were … Read More